Hi baja places the highest priority on protecting your personal information. This Privacy Policy clearly explains how your data is collected, how it is used, and how it is kept secure.
This privacy policy applies to hi baja (https://hibaja.bet) and all its services. By using our platform, you agree to this privacy policy. We never sell your data or share it with third parties without your consent.
Hi baja believes that every user's personal data belongs to them. We don't treat your privacy as just a legal obligation — it's a core part of how we do business. When you open an account or use any of our services, you entrust us with certain information. This privacy policy explains clearly and transparently how that information is handled.
We comply with Bangladesh's applicable data protection regulations. Our systems undergo regular security audits, and we ensure your data remains protected and confidential at all times.
Please note: hi baja will never ask for your password or full payment details via email or phone. If you receive any such request, treat it as a scam and report it to our support team immediately.
All your data is secured with 256-bit SSL encryption, with security enforced at every layer of transmission.
Hi baja never sells your personal information to third parties. Your data is used solely to improve our services.
You can request to view, correct, or delete your data at any time.
Our systems are regularly audited by third-party security experts to ensure your data remains protected at all times.
All user data is stored in encrypted databases and can only be accessed by authorized personnel.
If any suspicious activity is detected, you will be immediately alerted via SMS and email.
Hi baja only collects the information strictly necessary to provide you with the best possible service. We never collect unnecessary or excessive data. Below is a detailed breakdown of the types of information we collect and how each is gathered.
| Data Type | Example | Collection method | Required? |
|---|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration form | |
| Contact Information | Mobile number, email address | Registration form | |
| Financial Information | BKash/Nagad number, transaction history | Payment Gateway | |
| Technical data | IP address, device type, browser | Automatically | |
| Usage data | Game history, betting patterns, login times | Platform Logs | |
| Communication Records | Support chat, email correspondence | Customer Service |
Hi baja uses collected information only for specific, legitimate purposes. We never use your data in ways you have not consented to. The main use cases are outlined below.
Your identity and contact details are used to create, verify, and secure your account.
Financial information is used to process deposits and withdrawals accurately.
Technical and usage data are analyzed to detect suspicious activity.
Your usage data is used to recommend games and offers tailored to your preferences.
Support history and contact information are used to resolve your issues as quickly as possible.
Necessary information is retained and provided to comply with applicable laws and regulations.
Hi baja never shares your data with third parties for marketing or advertising purposes. Promotional messages are sent exclusively through our own channels.
Hi baja uses industry-leading security technology to protect your data. Our security framework is built in multiple layers so that if one layer is compromised, the others continue to ensure your protection.
Data Encryption: All stored data is protected with AES-256 encryption. TLS 1.3 is used for data in transit.
Firewall Protection: Advanced firewalls and intrusion detection systems are active around the clock.
Access control: Only authorized personnel can access specific data. All access is logged.
Regular backups: Data is backed up regularly and disaster recovery procedures are in place.
As a member of hi baja, you have several important rights regarding your personal data. We fully respect these rights and are ready to help you exercise them.
Hi baja retains your information only for as long as necessary. Once the specified retention period has passed, data is securely deleted or anonymized.
| Data Type | Retention period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal Obligation |
| Transaction Records | 7 years | Financial regulations |
| KYC Documents | 5 Years | Regulatory Requirements |
| Support conversations | 2 Years | Service improvement |
| Log Files | 90 Days | Security Monitoring |
| Analytics Data | 1 year (anonymous) | Service Improvement |
Even after account closure, certain information will be retained for a defined period for legal and regulatory purposes. Once that period expires, the data will be permanently deleted.
Hi baja may update this Privacy Policy from time to time. Revisions may be made due to business changes, the introduction of new services, or legal requirements. We will notify you in advance of any significant changes.
For any privacy-related questions, concerns, or complaints, please get in touch with us. Our dedicated privacy team will take your matter seriously and work to provide a prompt resolution.
Privacy@hibaja.bet
Response within 48 hours
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Active 24/7
Deposit from account
Resolved within 72 hours
Once we receive your complaint, we will provide an initial response within 7 business days. Complex matters may take up to 30 days to resolve fully. If you are not satisfied with our decision, you may escalate your complaint to the relevant regulatory authority.